It was clear to anyone watching them that the little dog and his owner loved each other. Despite all her frustration and her ineptitude, the little dog’s owner was trying her very hardest to help him. And despite all of his anxiety and stress, the little dog was trying to work with her.
And they were failing miserably.
They had been failing together for five years. The owner would take her little dog to classes and agility trials and seminars. She went from one trainer to another, collecting a plethora of habits and ideas along the way. A patchwork of training methodologies and theories clung to her. She tried and tried and tried, and her dog tried his hardest too. And they failed, and they failed, and they failed again.
The little dog was on edge all the time. He tried to listen to his handler, worked his heart out for her really, and yet when it all got to be too much he couldn’t help lunging and barking. He truly couldn’t control it. The stress would spill over and he would crash and burn yet again. His owner would drag him away, raging and out of control.
When I took the dog’s leash in class and began working with him, his eyes cleared. His movements slowed and he started taking treats less frantically. He took a deep breath and shook off. I demonstrated the exercise for his owner, and when I went to hand the leash back to her, her little dog didn’t want to go. He tried to follow me away from his owner, and I saw the embarrassment and frustration and guilt cross her face in a raw and naked moment that broke my heart.
The owner had the best of intentions. The dog adored her. But the pure relief of working with someone who was clear with him, who listened to and respected him and his limits, and who was not themself on edge, was more important to him in that moment than those five years of pain and hard work that his owner had put in.
This is the challenge that professional dog trainers face.
Any trainer worth his or her salt can take a dog’s leash and help that dog. We can read your dog and adjust the exercise to perfectly suit his needs in the moment. If we’re any good, we can do this so quickly and make such minute adjustments that you won’t even realize that we’ve just split our criteria in half and upped the rate of reinforcement by 50%. You may not even be able to see the tiny changes in the amount of pressure we place on your dog, turning our body slightly to the side or moving a few steps away from a stressor. This stuff is automatic for us, because we’ve been doing it for years and we understand the dance that true training entails.
It looks like magic. And it’s meaningless, unless we can help you do it too.
The little dog’s owner was on edge and jumpy herself. She automatically tightened up on the leash and administered constant tiny little jerks on her dog’s collar (a technique she’d learned years ago) whenever she got nervous. The more she tried to control her dog in these situations, the worse he got. She took him to classes and trials constantly in the belief that if she didn’t continuously expose him, the little dog would backslide. She delivered treats quickly and imprecisely, not to mention far, far too infrequently to provide the amount of information her dog required to feel comfortable. Her dog was miserable. She was miserable. And they both loved each other, through all the misery and frustration.
This is the challenge of a professional dog trainer, then. Not to make myself look good, but to give you the skills you need so that you can do that too. Paws Abilities’ motto is “helping people enjoy their dogs,” and that is my primary mission as a professional trainer.
So what could I do for the woman and her little dog? Frankly, I could be kind. I could be as patient with the owner as I was with her dog. I could help her change her behavior in tiny little bits. Just as a rehomed dog with a patchwork history may take months to trust a new owner, I would never expect a client who has worked with so many other trainers to change her ways all at once, or even to trust that changing her ways was the right thing to do. Instead, I could show her the possibilities and help her set manageable and realistic goals.
Professional trainers sometimes forget that human behavior can be shaped in the same way that we shape animal behavior. If you are dealing with problematic behavior in your dog, you owe it to yourself to find a trainer who will respect you every bit as much as they wish you to respect your pet. And if you’re working as a professional trainer and cannot remember to be as kind to your human clients as you are to their dogs, frankly, you need to find another profession. The principles that shape solid animal training: shaping new behaviors through successive approximations, building solid foundational skills, adjusting our criteria based on the individual in front of us, and using a high rate of reinforcement to cement understanding, are all equally important when teaching people.
I first worked with the woman and her dog two years ago. I did not forbid her from taking her dog to classes or trials, although I gently recommended against it and commended her when she chose not to put her dog into these stressful situations. I did not yell at her when she jerked on the leash or forgot to treat her dog, but instead gave her easy suggestions to follow that were incompatible with these training mistakes. I was empathetic when she admitted that she found training frustrating and disheartening, and adjusted the exercises in the class she was in so that she would leave each class feeling joyful at the success her dog had made. And she still failed, but less often, and her dog still blew up sometimes, but less than he used to, and he recovered from these situations much more quickly. And they both learned to relax just a little bit more, and to trust one another just a little bit more.
This woman has floated in and out of our classes several times in the last couple years. She’s done some private training with me too. Recently she contacted me with a success story, and we celebrated her achievements. She still pushes her dog too far sometimes, and sometimes she forgets how to give him the information he needs. But she tries, and her dog tries, and they love each other. They’re much further along than they were two years ago, and they’ll be further still next year.
Training a dog is easy for those of us who have done it for any length of time. Professional dog training is difficult. Finding the compassion and patience to provide a safe, nonjudgmental space in which novice handlers can learn takes real skill, empathy, and ongoing education.