What the Dog Heard

“He’s so stubborn. He knows how to sit; he just won’t do it unless I show him a treat.” My client glares at his bulldog puppy. The puppy gazes back at him softly, waiting for him to produce a treat. The second the owner pulls out a cookie, the puppy plops into a sit, grinning and wiggling.

Keeping my amusement to myself (what a clever pup!), I demonstrate to his owner how to reverse expectations. Showing the puppy a piece of chicken, I ask him to sit.He immediately plops down and I praise him exuberantly, but withhold the treat. Very ostentatiously, I set the chicken chunk on a nearby counter, then ask the puppy once again to sit. He stares at me, at the chicken, back at me. He remains standing. “Told you so!” the owner crows. “Bulldogs just aren’t very smart.” Ten long seconds later, the puppy’s rear end starts to lower. Before he’s fully in a sit, I click his downward movement and hand him the chicken, telling him what an intelligent pup he is. After a couple of minutes the puppy is slamming his rear enthusiastically on the ground on either a hand signal or verbal cue with no food lure. Stubborn? No, just confused about the rules.

I can understand my client’s need to label his puppy as stubborn and stupid. Last winter, I adopted a broken dog. I had been looking for a dog for a while. However, I hadn’t been looking for this particular dog.

Dobby started off as one of a long line of foster dogs. A neophobic mixed breed from the local pound, he was adorable but was most certainly not the future competition prospect I had in mind. He was hand shy, terrified of doorways, and so overwhelmed with his change in circumstances that he skipped every other meal. Trying to use a food lure or hand target resulted in him hitting the ground and trying to become one with the floor. Guests to my home caused him to growl and back up quickly, eyes wide and tail glued to his belly button.

My other dog, Layla, had different ideas about him. She fell in love, sleeping curled up around this dog and spontaneously inviting him to play on a daily basis. Since she’s typically highly dog-selective and only tolerates fosters, this was so out of character that I sat up and took notice. After two months of her embarrassing love affair, I gave in. The adoption paperwork was signed, and I found myself the proud owner of a dog who flattened to the floor and peed all over himself if I so much as looked at him cross-eyed.

I joked with my friends that I was just attracted to “broken” dogs. My other dogs have also been less-than-perfect when they came to live with me. I tried not to feel resentful that my plans for a competitive sports dog were being pushed back several years. It was worth it to see Layla so blissfully happy.

That’s when it hit me. I may not be calling my new dog stubborn or stupid, but labeling him as a “broken” dog was just as damning.

Words have power. It’s easy to forget this. In fact, our culture refutes this truth on a daily basis. “Sticks and stones can break my bones, but words can never hurt me” is a lie that we tell ourselves from the time we’re little. It feels good to think that we’re immune to the power of suggestion. We’re stronger than that. We know how to look at facts and think rationally. How well we fool ourselves.

The real truth is that labels are incredibly powerful. One need look no further than the “Pit Bull problem” to see how this plays out. Two similar bite incidents happen on the same day. Both involve damage to a young child’s face by the resident dog. One involves a Labrador Retriever, one an American Pit Bull Terrier. The incident with the Lab is reported in two local papers. The incident with the Pit Bull is picked up by the Associated Press and winds up sparking debate on multiple national news shows about the need for Breed Specific Legislation. Label the biting dog with a different breed, and the headlines become so much less sexy. Pit Bulls are not Labradors, and Labs are not Pits. However, the “Pit Bull” label has come to mean something entirely different to the general public and the media than it does to those of us who work with these dogs on a regular basis. Dogs are profiled based on the size of their head and the mass of their muscles rather than being approached as individuals.

By calling my dog broken, even jokingly, I was damaging our prospects before we even started. Any time we label something, we create mental associations. When I think of the word broken, I think of having to repair something, of possibly not being able to fix it. Word associations pop up in my mind: discarded, unusable, neglected, thrown out, useless. These mental images were being attached, however unconsciously, to my new dog.

Realizing this, I decided to try an experiment. I had already begun a desensitization and counter-conditioning program with Dobby, taking him to quiet places and rewarding him lavishly for brave behavior. I was working within his comfort zone and patiently encouraging him to explore the world. I changed absolutely nothing about this training plan. The only detail I altered was how I described him. Instead of speaking about Dobby as broken, rescued, neophobic, or terrified, I invented new labels. Clicking and feeding him a food reward for walking through a doorway without crouching, I cooed to him about what a “big, brave boy” he was. When he finally started to offer sits, I praised him as “SUCH a clever boy!” Over and over, the little dog heard, “Dobby’s clever.” “Dobby’s brave.” “Dobby’s a good dog.”

I expected results. I’d been seeing progress already, and I figured this small change could only improve things. After four months, if my little dog was still so terrified that it impacted his quality of life, I would talk to my veterinarian about a referral to a board certified veterinary behaviorist to get him further help.

This proved unnecessary. Suddenly, my “neophobic pound puppy” was playing tug like a Schutzhund dog and jumping up on strangers in friendly greeting. He would go into the backyard with a ball in his mouth to run and run, tail up and eyes sparkling. He bounced around me as I worked in the garden, and pranced past the bikes, joggers, and baseball players in the park as if they were only so much scenery. He passed the “appearance and grooming” test in the Canine Good Citizen exam, sitting calmly by my side as a complete stranger handled his ears and paws, then ran a brush down his back.

Each day he became braver, and suddenly I had my competition prospect. Here was a dog with a great work ethic, drive to spare, and the intense desire to work cooperatively with me. Here was a dog who, while still unsure about new things, was willing to trust that I would keep him safe and to try his very best each time I asked it. The only difference? A few small words. The power of suggestion.

It’s true that dogs couldn’t care less about words. Words are as foreign a concept to your dog as scent is to you. However, dogs live in a human world. In our world, words have incredible power. Mental imagery allows us to practice dealing successfully (or not!) with a given situation repeatedly before that situation ever arises. Labels create subconscious associations that influence our behavior, which in turn shapes our dogs’ behavior.

Simple changes can produce big results. My new dog is brave, clever, and willing. He’s even earned his very first APDT Rally Obedience title and was able to walk through the busy trial site, with crowds of unfamiliar people and dogs, with his ears and tail up. My client’s Bulldog puppy is stubborn no more. On graduation night of Beginning Obedience class, he proudly showed off his dog’s new trick repertoire: shake, wave, high five, and yes, sit on cue with no cookie in sight. As his classmates applauded, a fellow student expressed doubt that her dog would ever become so well behaved. My client’s answer? “My dog made it easy: he’s really smart.”

Dogs are incredibly gifted at reading intent in our tone, posture, and movement. Just because they don’t know the literal meaning of each word doesn’t mean they aren’t influenced by language. Stop for a minute and consider this: what have you been saying to yourself… and what has your dog heard?

14 responses to “What the Dog Heard

  1. I love this post! I was just telling my mom something similar about my dog: it’s not necessarily the words given but the manner, tone, and body language that goes along with the words.

    How excellent for you and Dobby – I can only imagine your pride when he got that title. :)

  2. We were blessed to enjoy the presence of a ‘puppy mill breeder cull’ for some 2 years, passing last summer. Danny was initially a, ‘pancake pup’, splatting himself on the floor with any human encounter. Although frightened, Danny never wanted to be out of his sight of his family. Michael, a resident dog helped show him the ropes of the household and then Pet Therapy. Danny was a delight to many accompanying our doggie family on visits. Thanks for the reminder of the sweet presence Danny had in our lives. And that he had the opportunity to have a life outside the ghastly puppy hell of his earlier life. RiP Danny.

  3. What a fantastically written and beneficial article! Taking this same concept as explained – it applies to so many many types of training/owner issues. A copy should be given with every adopted/foster animal – and be included in new puppy kits from Veterinarians & breeders!

  4. I’m taking a lot away from your article. I have a 9 yr. old rescued bichon with separation anxiety, and I’ve been constantly apologizing for his behavior, uncomfortable with other dogs and growling lowly at them. Instead, I could work to build his confidence and praise him for positive interactions with others.

    What is meant by clicking?

    • Hi Vicki,

      We use clicker training to explain to the dog when he’s doing something right. It’s a great training method because it engages the dog as an active participant. We’ve written about clicker training on this blog, and there’s lots more information available online. You could also check out the book “Reaching the Animal Mind” by Karen Pryor.

      Good for you for listening to your Bichon and helping him be the best he can be!

      Kindest regards,
      – Sara

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  6. I love this! I’m very careful to avoid labeling my youngster Finch, who has fear-reactivity issues. I call the Thundershirt his “superdog cape” and refer to all strange people in the environment as “potential friends” (not “triggers”).

  7. This is just a wonderful post, and that is so awesome that your dog ended up being “the dog” you wanted after all. :-)

    I remember reading about a similar concept, that instead of looking at our dog’s pasts, we should look at who our dog is right now, today, in front of us, and always go from there. (I think it was a Suzanne Clothier book, but I’m not positive).

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  10. I just started fostering a puppy mill dog a week ago (6 years as a stud dog; almost no human interaction; possibly abused, too). He’s frightened to the point where he won’t even lie down to sleep if we’re in the room. He’ll sit, weaving with weariness, because his flight instinct is terribly strong. I reward all “brave behaviors” with very soft verbal praise; he’s not food motivated at all, which makes progress harder. Ideas?

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  12. We humans convey feelings to our dogs, not through words, but through emotions WE associate with these words. I say ‘we’ as a generalization. Humans in general. I would venture to say that most of us do it without even realizing it. Words aren’t the only way though. This was brought to my attention after I sought out a trainer to help me with my “dog-aggressive” Red Heeler that I loved with all my heart. We couldn’t go on walks in public areas because he reacted so violently when we approached other dogs. On our first day with the trainer, the FIRST time the trainer walked Wolfe past one of his own dogs, nothing happened. NOTHING. Wolfe walked quietly past them, turned around, and walked past them again, and came back to sit down calmly beside him. I was stunned…..and hurt and embarrassed. The trainer explained to me that Wolfe was “feeding” off MY emotions and the signals I was unconsciously conveying to him through the leash when I saw another dog approaching us. It was eye-opening. Eventually, after much self-reflection and learning to control my emotions in our public walking environment, our outings improved dramatically to the point that we BOTH learned to behave in the presence of other dogs.
    We have a lot to learn about ourselves, from our dogs.

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